Frequently Asked Questions

Click on the pull down menu below to obtain a list of banking and service related topics. Each topic contains a list of frequently asked questions with their relevant answer.

Demos and Video Tutorials

• Personal Internet Banking Demo *
• How to register to Personal Internet Banking (demo) *
• How to activate your Security Device (demo) *
• Benefits of HSBC ATMs Video (English) *
• Benefits of HSBC ATMs Video (Maltese) *
• Using Debit and Credit Cards (English)*
• Using Debit and Credit Cards (Maltese)*
• Using Deposit Machines (English)*
• Using Deposit Machines (Maltese)*
• SEPA Payment Tutorial (English)*
• SEPA Payment Tutorial (Maltese)*

Documents, Forms and Tariffs

• List of Payees within Internet Banking
• Security device replacement form
• Personal Internet Banking terms & conditions
• General Tariff
• Payments Tariff
• Internet Banking Charges
• Guide to Outward Payments